AI seller for a cosmetics store: ingredients, prices, orders

Why cosmetics stores lose sales in chats

A skincare customer rarely stops at one question. "Is it good for oily skin?", "Does it contain fragrance?", "What is the difference between these two serums?", "Is it original?" To answer properly, the owner has to find the description, check the packaging and type a long message every time. That takes time, and the questions usually arrive in the evening or late at night, exactly when people think about their routine before bed. Customers often message several shops at once and stay with the one that gives the first accurate answer. A late reply, or a forgotten "let me check", hands a ready buyer to a competitor.

Ingredients and usage from your own data

The AI seller replies in WhatsApp, Instagram Direct, Telegram and Facebook Messenger at any hour, in the customer's language. It relies only on what you entered: ingredients, volume, skin type as stated by the manufacturer, how to use, country of origin, price, delivery and payment. It will not claim an ingredient that is not on the list, and it will not attribute properties that are not in the description. Prices and discounts pass a separate check before sending. If the answer is not in your data, it tells the customer it will check and forwards the question to you in Telegram. You answer by text or voice, and it turns that into a tidy reply it can remember.

No medical claims, on purpose

The most sensitive questions in cosmetics are about skin problems: breakouts, allergies, use during pregnancy, "Will this cream get rid of my acne?" The AI seller does not diagnose, does not give medical advice and does not promise results like "it will definitely help". It only says what is in your product description and the manufacturer's information. Sensitive questions that your data does not answer come to you, and you decide how to respond, for example by suggesting the customer see a specialist. This protects both the customer and your store's reputation.

Photos: your catalog and customers' pictures

You upload all your product photos at once, the AI seller groups them into product cards, and your Instagram posts are pulled in automatically. When a customer asks "Which moisturizers do you have?", it shows photos of matching products. Customers often send a picture of a jar they used before and ask "Do you have this?" The AI seller understands the image and finds the product if it is in your catalog. If it is not, it says so honestly and passes the question to you. It understands voice messages as well, so a long spoken question still gets an answer.

An example conversation

Here is how it might look (product and price are only an example). Customer: Hi, does this toner contain alcohol? My skin gets very dry. — AI seller: Hello! According to the description, this toner contains no alcohol, and the manufacturer recommends it for dry and sensitive skin. 200 ml is 28 ₼. — Customer: Will it clear up the redness on my face? — AI seller: I can't give advice on skin conditions; it's best to discuss that with a specialist. I can send you the full ingredient list. If you'd like to order, just send your address and phone number.

Orders, and when you are needed

Once the customer decides, the AI seller collects the order: which products, how many, address, phone and delivery day. You receive a complete order without rereading the chat. Some situations still need a person: a customer asks for authenticity certificates, is unhappy after using a product, your stock data is out of date, or it is a wholesale enquiry. You can take over any conversation at any time, and one button hands it back to the AI. If a customer asks, the AI seller openly says it is an AI assistant.

How to get started

Setup takes no programmer and works from a phone. First, fill in your data: ingredients, volume, skin type, how to use, prices, delivery, opening hours and address. The more precisely you describe ingredients, the more useful the answers will be. Then upload all your photos at once and let the AI seller sort them into cards. In the test chat, write as a customer: ask about ingredients, send a photo of a jar, ask a question about a skin problem, and see how it responds. Then connect a channel: WhatsApp, Instagram, Telegram or Facebook Messenger. The first 7 days are free, up to 50 dialogs, no card needed.

AI seller for cosmetics stores

Try the demo, no sign-up