Refunds
Updated: 2026-11-08
Free first
Before paying, you have 7 days and 50 dialogs to try Cavab on your own business.
When we refund
- within 7 days after the first payment for a plan, if you have used less than 10% of the plan's dialogs;
- if you paid twice by mistake;
- if the service did not work through our fault and we were unable to fix it.
When we do not refund
- for a paid period that has already passed;
- for add-on dialog packs that have been used;
- if the account was closed for violating the terms.
How to request a refund
Write to support in your dashboard or to support@cavab.pro, stating your account email and the payment date. We will reply within 3 business days. The money is returned through lava.top to the same payment method. How long it takes to arrive depends on your bank. Bank fees and exchange rate differences may not be refunded.
If the law gives you more
If the law of your country gives you more rights, those rights apply.