Terms of Use
Updated: 2026-11-08
Agreement
These terms are an agreement between you and the individual [first and last name]. By registering with Cavab, you accept them. You confirm that you are at least 18 years old and that you are entitled to act on behalf of the business.
What Cavab is
Cavab is an online service in which an AI assistant replies to a business's customers in connected channels, collects orders, and hands the conversation over to a human. The service is provided on a subscription basis.
Trial period
A new account gets 7 days and 50 dialogs free of charge. No bank card is required for this.
Plans and dialogs
Prices and limits are shown on the Pricing page. A dialog is counted as follows: one customer within one 24-hour day, however many messages they write. When the limit runs out, the AI seller stops replying to new customers until the next period or until an add-on pack is purchased.
Payment
Payments are processed through lava.top. Prices are shown in manats, and the charge is made in US dollars at the exchange rate shown before payment. Your bank or payment system may charge its own fee. The subscription does not renew automatically: you pay for each new period manually. Refund terms are described on the Refunds page.
Your obligations
- to provide accurate information about products, prices, and terms: the AI seller relies on it;
- to have a lawful basis for communicating with customers and processing their data;
- to comply with the rules of Meta, WhatsApp, Telegram, and other connected services;
- to keep your password and tokens secret;
- to check important replies and orders.
What is prohibited
- selling goods and services prohibited by law through Cavab;
- sending spam, deceiving people, or passing off the AI seller as a human;
- attempting to hack the service, circumvent limits, or resell access without our consent;
- uploading other people's materials without the right to do so.
AI can make mistakes
The AI seller is powered by AI and can make mistakes. We restrict made-up prices and discounts, but we do not guarantee that every reply will be accurate. The business is responsible for the information about the business and for transactions with customers. The AI seller tells customers that it is an AI assistant, and this setting must not be used to mislead people.
Third-party services
Channels work through Meta, Telegram, and other providers. If they change their rules, restrict an account, or stop working, this may affect Cavab. We are not responsible for such decisions.
Availability
We strive to keep the service running without interruption, but we do not guarantee continuous availability. Server maintenance and outages may occur.
Liability
The service is provided "as is". To the extent permitted by law, we are not liable for lost profits or indirect damages, and our total liability is limited to the amount you paid over the last 3 months.
Your data and materials
Everything you upload remains yours. You permit us to use it only to operate the service. How we handle data is described in the Privacy Policy.
Suspension and closure
You can close your account at any time through support. We may suspend an account if it violates these terms or the law. If the suspension is not caused by a violation, we will try to give advance notice.
Partner program
A partner receives a commission on the terms set out in the "Partners" section of the dashboard. Attracting clients through deception or spam is not allowed.
Changes to the terms
We may change the terms and prices. We will give advance notice of material changes. A new price applies from the next paid period.
Governing law and disputes
These terms are governed by the law of the Republic of Azerbaijan. We first resolve disputes through negotiation: write to support@cavab.pro.