AI seller for auto parts shops and car service centers

The customer messages five shops and buys from the first to reply

A driver looking for a part rarely writes to just one place. They send the same question to several shops, "Do you have front brake pads for a 2012 Prius? How much?", and buy from whoever answers clearly first. Meanwhile the seller is serving someone at the counter and the mechanic is under a car and cannot pick up the phone. When the reply comes an hour later, the part has already been bought elsewhere. Car services face the same thing: "Can I come in for an oil change tomorrow?" sits unanswered until evening. An AI seller replies to these messages right away, based on your data.

Parts by model and VIN, only from your data

The AI seller matches the customer's question against the data you provided: your parts list, which makes, models and years each part fits, part numbers, prices and stock. If your data says "Toyota Prius 2010–2015, front brake pads", the AI gives the price and the options. If there is no compatibility data, the AI does not guess. In auto parts this is the most important rule: the wrong part means a return, lost time and lost trust. In that case the AI tells the customer it will check and sends the question to you in Telegram. You answer, the AI passes it on and can remember it for next time.

Registration photos, old parts and voice messages

Drivers often send a photo instead of typing: the vehicle registration document, the VIN, the number stamped on an old part. The AI understands the image and tries to match the information against your list. If a matching part is in your data, it answers; if not, it forwards the photo and question to you so you can check compatibility yourself. Customers behind the wheel send voice messages, and the AI understands those too. You can also upload photos of parts, brands, your workshop and service bays to the library, and the AI will show them in the chat. Replies come in the customer's language: Azerbaijani, Russian or another.

Price questions: original, aftermarket, with fitting

A part's price is often not a single number: original or aftermarket, different manufacturers, with or without fitting. The AI seller clearly lists the options you have provided and helps the customer choose. Prices and discounts pass a separate check before sending, so the AI will not quote an old price or promise a discount you do not offer. When a customer asks "can you do it cheaper?", the AI relies only on the discount rules you wrote. If your rules do not cover it, the question goes to you and you decide. If you describe delivery, warranty and return terms, it passes those on accurately too.

Service booking requests

For a car service, the AI seller works as an AI administrator. When a customer wants to book an oil change, diagnostics, suspension repair or a tyre change, the AI asks for everything needed: make, model and year of the car, what needs doing, a convenient day and time, name and phone number. Then it sends the request to you in Telegram. The AI has no access to your real workshop schedule or lift availability, so it does not confirm a time itself. It tells the customer the request has been received and the time will be confirmed. You know how busy your bays and mechanics are, so you confirm the slot.

An example conversation

Here is how a WhatsApp chat might go. Customer: "Hi, do you have an oil filter and an air filter for a 2017 Hyundai Elantra?" — AI seller: "Hello! Yes, for the 2017 Elantra the oil filter is 12 ₼ and the air filter is 18 ₼, both in stock. If you like, you can also book an oil change at our service." — Customer: "What about the cabin filter?" — AI seller: "I need to check whether the cabin filter fits this model, so I am passing your question to our mechanic and will get back to you shortly." The AI does not guess compatibility here because it is not in the data. The prices are examples; the AI quotes yours.

When the mechanic should answer

Diagnosing a fault from a description is the mechanic's job. If a customer writes "there is a knocking from the front when I drive, what is it?", the AI does not guess the cause or suggest a repair. It passes the question to you and can offer to book diagnostics. Warranty disputes, complaints, rare parts on special order and unusual haggling also stay with a person. You can take over any chat at any moment and return it to the AI with one button. If a customer asks, the AI honestly says it is an AI assistant. Routine questions stay with the AI, and you keep your time for cars and sales.

How to get started

Everything is set up from your phone, with no programmer. First fill in your data: your parts list, which makes, models and years each part fits, prices, stock, service work, opening hours, address, warranty and return terms. The more precisely you describe compatibility, the more questions the AI can close by itself. Then upload photos of parts and your workshop to the library. In the test chat, write as a customer: ask for a part, ask for a discount, name a model that is not on your list. If everything looks right, connect WhatsApp, Instagram, Telegram or Messenger. The first 7 days are free, with 50 dialogs and no card required. A dialog is one customer during one day.

How Cavab works

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