AI seller for a furniture store: sizes, materials, delivery

Why furniture stores lose customers in chats

Furniture is an expensive purchase, and people take their time. Today a customer asks about a sofa's size, two days later about the material, a week later about delivery and assembly. The questions are specific: "How wide is the sofa, will it fit a 2.6 m wall?", "Is the table MDF or solid wood?", "Do you carry it up to the fifth floor?" Families usually discuss this together in the evening, and that is when they write. When the reply comes the next day, the interest has cooled and the customer is already browsing other showrooms. During a long decision, every late reply is another chance to lose the buyer.

Dimensions and materials, answered precisely

The AI seller replies in WhatsApp, Instagram Direct, Telegram and Facebook Messenger at any hour, in the customer's language. It uses only your data: width, depth and height of each model, materials and upholstery, colors, prices, delivery within Baku and to the regions, carrying to the floor, assembly price and timing, showroom address and opening hours. Prices and discounts go through a separate check before sending, so the AI seller never promises a discount on its own. A question that is not covered by your data comes to you in Telegram. You answer by text or voice, and it turns your words into a tidy reply and can remember it.

Photos, room pictures and voice messages

With furniture, one photo is not enough: customers want to see a model from several angles and in other colors. You upload all your photos at once, the AI seller groups them into product cards, and your Instagram posts are pulled in automatically. A customer can send a screenshot of a piece they like or a photo of their room; the AI seller understands the image and suggests similar models from your catalog. It cannot measure a room from a photo, though, so the customer checks exact dimensions themselves. It also understands voice messages, so a long spoken explanation still gets an answer.

An example conversation

Here is how it might look (model and prices are only an example). Customer: Hello, what are the dimensions of this corner sofa? My wall is 2.6 m. — AI seller: Hello! The "Mars" corner sofa is 250 × 160 cm and 85 cm high, priced at 1290 ₼. Its length is 2.5 m; before ordering, please also measure the width of your doors and hallway. Delivery within Baku is 20 ₼ and assembly is 30 ₼. — Customer: Do you have it in grey? — AI seller: Yes, here is a photo in grey. If you'd like to order, send your address, floor and phone number, and I will pass it to the owner.

The slow decider, and a ready order

Furniture buyers come back several times, each time with a new question. The AI seller answers with the same accuracy at any hour: a husband's question in Russian in the morning, his wife's in Azerbaijani in the evening. When the customer decides, it collects the order: model, color, quantity, address, floor and elevator, preferred delivery day, phone. If someone wants to visit the showroom, it takes the request and you confirm the time. You can take over any conversation at any moment and hand it back to the AI with one button. If a customer asks, the AI seller openly says it is an AI assistant.

Where you need to step in

Some furniture questions always need a person. Made-to-measure pieces, the exact arrival date of a model that is out of stock, installment or credit terms (unless they are in your data), negotiating a large purchase and complaints about delivery damage all stay with you. The AI seller has no access to a real calendar: it collects requests for delivery and assembly times, and you confirm them. It never promises "it will definitely fit"; it only quotes the dimensions from your data. These conversations come to you in Telegram, and you join whenever needed.

How to get started

Setup takes no programmer and can be done from a phone. First, fill in your data: model dimensions, materials, colors, prices, delivery and carrying to the floor, assembly, warranty, showroom address and hours. Then upload all your photos at once and let the AI seller sort them into cards. In the test chat, write as a customer: ask for dimensions, send a photo of a room, ask for a discount. Then connect WhatsApp, Instagram, Telegram or Facebook Messenger. The first 7 days are free, up to 50 dialogs, no card required. A dialog is one customer during one day, so a customer who returns on another day counts as a new dialog.

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