How to reply to customers in Instagram Direct automatically

Why Direct messages go unanswered

A buyer sees a product and writes right away: “How much is it?”. At that moment the owner is busy with orders or customers, or is asleep. People do not wait long and go to look at another shop. That is why not only the price matters, but also how fast you reply.

How an auto-reply differs from an AI seller

An ordinary auto-reply sends the same phrase every time: “Thank you, we will reply soon”. It does not name the price and does not keep the conversation going. An AI seller reads the question, answers from your data, asks a follow-up question and leads the person to an order.

What to prepare

The more accurate your data, the better the answers. Write down your prices, delivery, address, opening hours, exchange terms and frequent questions. Upload product photos so the AI seller can show them in the chat.

What to check before launch

Write to the AI seller as a buyer: ask the price, ask for a discount, ask a question whose answer is not in your data. A good AI seller does not make things up: it honestly says it will check and passes the question on to you.

When a person is needed

Complaints, returns and unusual requests are better handled personally. In Cavab such conversations go straight to the owner in Telegram, and the owner replies right there.

How Cavab works

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