A chatbot or an AI seller for WhatsApp: what a small business should know

Why a business needs a helper in WhatsApp

For many buyers, WhatsApp is the most familiar way to write to a shop, a salon or a clinic. Questions come in all day, and most of them repeat: price, availability, address, booking.

A bot with buttons or an AI seller

A bot with buttons leads a person through a preset menu. It is simple, but buyers rarely write the way it expects. An AI seller understands an ordinary sentence, including one with typos, and replies in the customer’s language.

How WhatsApp is connected

There are two ways. Connecting with a QR code is simpler and good for trying things out, but it is an unofficial method, so it is better to use a separate number. The official WhatsApp Business API is more reliable for everyday work, but it has to be set up through Meta.

What an AI seller should be able to do

Know the prices and terms, show product photos, collect the name, phone number and address, and then pass the finished order to the owner. It is important that it does not invent anything that is not in your data.

Where to start

Gather the frequent questions and answers, try the AI seller in a test chat, and only then connect your number. Cavab gives you 7 free days to test it.

How Cavab works

Try the demo, no sign-up